JingJobs - Customer success Manager - EventBank

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Customer success Manager

EventBank
Industry
Internet
Locations
China Beijing Shi Beijing
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Posted on 11/05/2017   97 Views

Job Snapshot

Available To
Non-Chinese Citizen, Chinese Citizen, HK/Macau Citizen
Minimum Education
Bachelors
Required Experience
1-2 years
Required Languages
English
Full Professional Proficiency

Chinese
Full Professional Proficiency
Type of Job
Full Time
Length of Job
Long Term Employment (1+ years)

Job Details

Contact Details
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Job Description
1. Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
2. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
3. Develop, prepare, and nurture customers for advocacy.
4. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
5. Work to identify and/or develop upsell opportunities.
6. Advocate customer needs/issues cross-departmentally.
7. Program manage account escalations.
Position Requirements
1. Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
2. Proven ability to drive continuous value of our product(s).
3. Familiarity working with clients of all sizes.
4. Impeccable written and verbal communication skills.
5. Detail oriented and analytical.
6. Strong team player but still a self-starter.
7. Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
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